If you’re relying on Uber Eats or Just Eat, you probably think it’s not worth it to learn the workings of your own online ordering system. We have compiled a list of some of the advantages of running your own online business, such as:
- This will save you a lot of money on commissions.
- Having the freedom to make changes will give you the assurance that you have done everything possible.
- You’ll have the flexibility to scale up and scale out.
- It’s a win-win since you keep your customers.
If all of the above convinces you, keep reading because we will take you through all of the steps necessary to understand restaurant ordering systems.
Customer enters your ordering app:
Users need not go out of their homes when they feel hungry because they can order food from your restaurant’s website or ordering platform using their laptop or mobile phone.
Customer chooses what to order:
It’s time for your customers to browse through your menu and choose something they would like to order. The online ordering system allows customers to customize their orders and pick precisely what they want. This system accommodates all kinds of menus regardless of what type of food they are. Also, the system has a box to type in any special instructions the customer needs.
Customer adds items to the cart:
To continue, the customer needs to add those specific dishes to the cart. On the cart page, the price for everything the user selected is clearly displayed and each item’s price.
In the shopping cart, they can edit, delete, update, or change any specific items. Additionally, customers will have the option to pick up their order, dine-in, or have their food delivered (depending upon what your restaurant offers). Customers can schedule orders immediately or later to be picked up right away at the following work or made ahead of time just before lunch.
Customer pays:
This is the last, and final screen customers will see to place an order with you. They may either pay by credit card (you can only accept one method or both) or use cash payment when they pick up their order from your restaurant. Furthermore, customers can totally change their orders by increasing or lowering the quantity amounts, adding special instructions, and whether it will be picked up, dined in, or delivered. They can also add tip amounts to orders.
Restaurant receives the order notification:
A restaurant will be informed about the order and delivery times as soon as the order is placed, which allows them to prepare food on a priority basis.
And the last step, once the food is prepared, can be safely delivered to the authorized user through an online food delivery system. Also, the online food delivery system enables the user to track his/her food orders at any time.
Conclusion
Simply put, online ordering works by allowing customers to trawl through a website or a mobile app that displays a restaurant’s menu and helps place an order online. The restaurant then receives these orders through the use of a business manager app.
Looking for a restaurant ordering app? If you’d like assistance, schedule a free demo to find out what Phygital24 can do for you to boost your business.
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