“On approval of the Rules for the provision of passenger road transport services,” determines that a road carrier, a self-employed road carrier carrying out transportation of passengers and their luggage by taxi (from now on referred to as taxi services), must comply with the requirements of the legislation on road transport: transport and online taxi consumer protection.
To provide online taxi services, motor carriers, and self-employed motor carriers must have vehicles registered by the law, an appropriate license, and a license card for each car equipped with established technical requirements.
In the taxi forum : Memo: rights of passengers and responsibilities of taxi drivers in UK.
Taxi services are provided to citizens on a first-come, first-served basis at taxi stands, along the route, and upon request (regular, urgent, night, verbal, written or by telephone).
When ordering a taxi service, you must determine :
- time and place (address) of delivery of the vehicle;
- final destination of the route (at the request of the customer of the service);
- delivery time to the final destination (at the request of the service customer);
- contact telephone number of the customer of the service;
- cost of transportation services (at the request of the customer);
- other prominent service characteristics (as agreed by the parties).
The company provides information and dispatch services that clarify the time required for transportation and the time of delivery of the vehicle, taking into account the characteristics of the road transport situation (weather conditions, time of day, possible complications during the execution of the order).
The number of passengers in a vehicle must be at most its passenger capacity.
The right to priority transportation by taxi scarborough to manchester airport is granted to pregnant women, persons with disabilities, passengers with preschool children, and the elderly.
In the case of simultaneous carriage of several passengers, the amount payable by each is calculated by dividing the total fare amount by the number of passengers in proportion to the distance traveled by each. If a taxi stops on the road due to the driver’s fault, passengers do not pay for the downtime.
In the taxi cabin, it is allowed to transport things that can freely pass through the doorways of the car (without removing the restrictors), do not spoil or pollute the interior, and do not interfere with the driver’s ability to drive the vehicle or use the rear-view mirror.
In the luggage compartment of a taxi, it is permitted to transport cargo whose total weight does not exceed that provided for by the technical characteristics of the vehicle, provided that the trunk lid is freely clsed and opened.
The online taxi driver is responsible for damage or loss of luggage accepted for transportation.
What is a taxi passenger entitled to?
A taxi passenger has the right:
- for high-quality and safe transportation
- ;choose at your discretion any taxi located in the parking lot.
The passenger also has the right to demand from the driver:
- compliance with traffic regulations;
- legislation on consumer protection;
- carrying out calculations according to the taximeter readings and issuing a receipt to him;
- carrying out transportation without adding other passengers;
- transportation by the shortest route;
- determine the route to your destination;
- carry a preschool child in the back seat;
contact the motor carrier and other organizations with a request to clarify the procedure for providing transport services and paying for them; for compensation for damage caused.
A taxi passenger also has specific responsibilities.
- board and disembark from the right side only after the vehicle has come to a complete stop;
- while driving, do not distract the driver’s attention from driving the vehicle;
- prevent actions that threaten the safety of transportation and road traffic;
- do not smoke or open windows in the cabin without the consent of the driver and other passengers;
- if the vehicle breaks down, pay part of the fare according to the taximeter readings;
- pay the driver in full at the end of the trip, including in the event of termination at one’s request and the event of a stop at one’s request.
- pay for part of the transportation carried out according to the taximeter readings and advance for the waiting time by agreement (if the passenger does not show up within the limits during this time, the transportation is considered completed).
Rights and Responsibilities of a Taxi Driver in the UK
A taxi driver has the right:
- carry out boarding of passengers in the parking lot on a first-come, first-served basis; grant the right of priority use of a taxi by the law;
- inform passengers about the amount of fare taximeter readings at the beginning and end of the trip and explain the procedure for using a taxi;
- carry out transportation to the destination along a route determined by the passenger or the shortest route with the consent of the passenger;
- observe the work and rest regime determined by law;
- be polite and attentive to passengers;
- have with you and present to authorized persons for verification the documents required by law;
- obtain the passenger’s consent to a trip offered to other persons;
- transfer forgotten items to the city lost property office;
- take measures for the timely delivery of passengers to their destination in the event of a vehicle breakdown (stop a passing taxi, call a taxi by phone, etc.);
- help the passenger place luggage;
- issue, upon request of the passenger, a check for payment for the transport service.
Also, a online taxi driver has the right to refuse a passenger a trip if he:
- is in a state of alcohol or drug intoxication, violates public order;
- carries items prohibited for transportation and may stain the car’s interior.
The online taxi driver may also require the motor carrier to create conditions for safe work on the route and to comply with the work and rest schedule of drivers.
Also Read: Packing Tips – What to Pack First When You Are Moving?
What a taxi driver is prohibited from
- refuse service to a passenger, except as provided for in the Rules;
- offer a person a ride without the consent of the passengers in the taxi;
- carry out transportation of passengers if there is no taxi meter in the car or the taximeter does not work;
- transport a group of passengers in a number exceeding the passenger capacity of the vehicle;
- set a fee for a trip that does not correspond to the taximeter readings;
- select passengers according to the profitability of their journey;
- impose a familiar passage on several passengers or transport passengers not by the shortest route unless there is their consent;
- transport in a car sharp and cutting objects, fire hazards, explosives, poisonous, caustic, stinking, narcotic substances, firearms -without cases, and other dangerous things;
- transport animals;
- charge passengers for downtime in the event of a stopover due to the driver’s fault;
- eat, drink, and smoke while driving.
