Communication channels are ever-evolving, with the new ones replacing the old ones. The 2G voice networks are almost retired with the wireless operators in the market. The voice services have numerous modernization opportunities to streamline customer experiences. One such modernization approach is using Voice over Long-term Evolution (VoLTE) for communication services offering. The VoLTE approach is widely used by call centers, benefitting businesses in numerous ways. This article will explain what VoLTE is and how it can streamline business operations. Keep reading if you are interested in knowing more!
What is VoLTE/Voice over LTE?
Voice over Long-term Evolution is a technology designed to deliver voice communication and data services over the 4G LTE. It incorporates the procedures and standards that rule the entire operation of the network. When it comes to high-speed Voice and high quality, VoLTE is the best choice.
Breaking down the term:
VoLTE essentially chips away at IP-based networks and just backings packet exchanging. The data from a circuit-switched cell network like the Global System for Mobile Communications (GSM) or a Code Division Multiple Access (CDMA) network will be changed over into network packets before being communicated.
The administrations that can be provisioned utilizing VoLTE incorporate video calling, voice calling, and interactive media web-based and sharing services. VoLTE utilizes IP Multimedia subsystem (IMS) based networks to offer these services. It won’t work at networks that are not viable or have not incorporated IMS inside their center engineering.
Why Do You Need Voice over LTE (VoLTE)?
VoLTE is widely used for better communication over wireless operators. Various call centers across the globe are using it to catch new prospects and enhance business sales. Do you want to get your hands on such modern-day technology? Call center outsourcing companies in Dubai should be your first choice in this hunt! Following are a few reasons that will reflect why you need VoLTE in today’s competitive business era.
1. High definition voice:
Typical cell phone calls are good, but they are not as good as VoLTE calls. Customers always prefer quality, and voice quality is something you can hit them with. Traditional voice calls are transmitted at 8kbps, while the VoLTE calls are transmitted at 13kbps codec. Isn’t it a considerable difference? Of course, it is! You can win more customers with such high definition calls quality.
The difference between VoLTE and a traditional call network is day and night. VoLTE calls are always superior, with modern-day compression methods.Once you switch to the latest technology, customers will notice the shift and listen to your offers more carefully.
2. Rich communication:
VoLTE will empower remote operators to convey a new arrangement of standard-based administrations, known as Rich Communications Services or RCS. These administrations incorporate video calling, document sending, consistent language interpretation, video voice messages, and texting. Large numbers of these applications are now conveyed over cell data service utilizing outsider applications.
VoLTE can give you access to applications that are new to the other networks. With this modern-day communication channel, you can ensure rich communication with your customers. The feature is highly beneficial for businesses that frequently make calls to their customers to generate sales.
3. Faster call setup times:
The circuit-switched technology used to make calls but with a slower setup time. The older 2G network operator was wireless but with a slower speed. Now with the 4G VoLTE communication channel, the call setup times are relatively faster. It can be twice the speed of 2G calls.
Connecting calls utilizing VoLTE will be a lot quicker than today, utilizing the old circuit-turned innovation on a 2G small network. How much quicker? T-Mobile CTO Neville Ray has said it very well may be up to twice as quick as non-VoLTE call setup.
4. Improved efficiency:
VoLTE calls will bring in more efficiency and generate fruitful results for business entities. Any company with sales generation processes on call will capitalize on this technology to the best of their advantage. Do you want to improve your sales via call? Professional call centers could be your best partners.
“VoLTE conveyed a reliably higher call quality than circuit-exchanged voice and over-the-top applications,” Michael Thelander, CEO and author of Signals Research, said in a proclamation. “Furthermore, VoLTE truly sparkled when it went to its networking necessities, consuming far less than a Skype voice call.”
Bonus tip: Along with numerous advantages of VoLTE, there are a few points where it can cause a panic! Businesses should watch out for the ratio of dropped calls. Being new in some corners, the technology may not work out perfectly.
Streamline your business operation with call center companies!
Sales generation has always been a tough ask. Companies often struggle with such activities since the competition is cut-throating. However, with the right partners, it can be easier. Consider hiring call center companies such as fillmydiary.net for better sales generation activities.
