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In the past, businesses were mostly carrying out their communications via traditional landline phones. After that, the technology improved and the local PBX system started working. These phones were very expensive to install and maintain. And only large companies can afford these phone systems. And in 1996, VoIP technology was introduced. Initially, VoIP (sometimes called a cloud IP PBX) wasn’t very reliable and the quality offered wasn’t very good.
With time, the internet speed, as well as VoIP phone, got improved. And today, a VoIP system offers the best call quality in the market. In addition, this telephony is easy to install, easy to maintain, and the expenses of this phone system are also very lower. This communication technology also provides a great number of communication features that can increase the efficiency of your correspondence. If you want to learn more about this high-tech technology, continue reading!
What Cloud IP PBX Actually Is?
Before diving into the depth, let’s get a basic understanding of the VoIP phone system. VoIP is a phone technology that allows you to make and receive phone calls using the internet instead of traditional phone lines. Unlike old landline phones that require circuit wiring for making communications, VoIP works over the internet.
Also, the Voice Over Internet Protocol technology doesn’t need any special hardware for installation. The system can run on any mutually valid device. In addition, VoIP does not send voice as analog signals, rather it first converts these analog signals to digital data and then sends them over the Internet.
Also, on the receiving side, these data packets are converted to the original format (analog signal). In this format, this data is a message that is easy for the recipient to understand. Surprisingly, all these conversions take only a few seconds and you (the user) don’t even get a hint about it.
What are the Advantages of a VoIP Phone System for Organizations?
Here are some of the benefits that are becoming the reasons for every organization to become a VoIP caller,
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Cut-off Additional Cost
All companies have a common goal to reduce costs and increase profits. Therefore, when it comes to reducing the cost of communication systems, there is no more reliable option than a hosted PBX. It is a budget-friendly multi-line telephone system that is ideal for small and medium-sized enterprises.
This technology reduces acquisition costs. No need to buy heavy hardware for your phone system. Also, no special space in your office (like on-premises PBX) is required for deploying this system. There is no need to install a telephone line at each table.
All you need is an internet-enabled device for internet connection and communication. After all, maintenance of the telephone system is also the responsibility of the provider. So, no team of experts is required to operate this phone system.
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Provides Better Flexibility and Scalability
The VoIP Caller provides great flexibility. To make or take calls with these phones, you don’t need to have them on the desk, rather the call forwarding feature it offers, can send you to call wherever you are. Furthermore, this technology doesn’t have any hardware restrictions.
You can communicate with any internet-enabled device if you have hired the services of a VoIP phone system. This VoIP-based communication solution can be easily upscale or downscaled on the basis of your office phone requirements.
You can easily add as many numbers of extensions as you like with a web-based interface and that too in just a few clicks. Best of all, you don’t need to have any technical information for the said task.
Multiple Features of VoIP Office Phone
VoIP systems offer unlimited advanced features such as Automatic Attendants, conference, Voice Mail, Call Queues, Monthly Subscriptions, with or without additional charges. For reference, here are some of the most common features offered by almost all service providers,
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Call Forwarding
Call forwarding allows an incoming call to a designated destination under different conditions such as “When Busy”, “No Answer”, and “Always”. This feature helps you receive calls anywhere you want and on any system you want.
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Virtual Attendant (IVR)
Most businesses receive a large number of calls every day and cannot handle all of them. So they need help with it. Most cloud services provide this support in the form of IVR. This feature allows customers to guide the caller’s journey and often help themselves with common questions and complaints. In this case, cloud IP PBX is very beneficial for all sorts of businesses.
