Before the start of 2020, nearly 20% of employees worked remotely. But the COVID-19 pandemic has changed the entire business world. And at the end of 2020, about 71% of Americans were working from home. This new business environment has also changed business operations and technology. The old landline phone systems did not meet the new workflow. This is why a new technology of cloud IP PBX came into existence.
This high-tech system started replacing those phones because they better fulfill the new requirements. The old traditional phones were very costly to install, manage, and upgrade. So, these difficulties made businesses make a shift to this new easy-to-use, easy to install, easy to maintain, and easy to scale technology. Continue reading if you want to walk through the VoIP phone from what it is and how it works.
Introduction of VoIP PBX Phone System
A cloud-based private branch exchange is a virtual private office phone. And this network allows users to communicate and route calls over the Internet rather than on-premises hardware. The system resides in the cloud and is managed by the service provider. The installation of this telephone system is also very easy. In most cases, no new hardware is needed.
Existing internet connections and laptops are sufficient to handle all kinds of business communications. Unlike old landline phones where your voice or analog signals are transmitted through phone lines to the receiver, VoIP technology converts your voice into digital data. This digital data or packets are then transmitted over the internet.
And at the receiver end, the system reconverts this packet to its original form. The telephone system does so to make the data an understandable message. Although the process of communication seems complex, in reality, it takes a few microseconds to do the job.
Why Cloud IP PBX Is Beneficial for Businesses
There are many advantages of using this technology for business growth. Following are some of them:
Provide an Affordable Budget Plan
Let’s talk about the cost of a business communication system, there are three types of expenses you need to consider. First and foremost is the installation cost. Secondly, you have to consider the maintenance cost. Lastly, the per-call cost. If you compare the installation cost, cloud-based PBX is the only option that doesn’t need any hardware and that means it has the least installation cost.
When we talk about maintenance, unlike other PBX phones where you have to keep a team of skillful workers for the maintenance. So, the maintenance of cloud phones is on the service provider. Lastly, the per-call cost is also relatively low as it runs over the internet. Moreover, some cloud-based PBX service providers offer free local calls that no other phones have.
Offers Best Flexibility
This cloud-based communication solution can be easily upscale or downscaled on the basis of your office phone requirements. You can easily add as many numbers of extensions as you like with a web-based interface and that too in just a few clicks. Best of all, you don’t need to have any technical information for the said task.
The VoIP PBX technology offers great flexibility. To make or take calls with these phones, you don’t need to have them on the table. In this regard, the feature of call forwarding sends all your calls wherever you are. Moreover, this technology doesn’t have any hardware restrictions. You can communicate with any internet-enabled device if you have hired the services of a VoIP system.
Increases Communication Reliability
As this telephone system lives in the cloud, businesses don’t have to worry about fixes or failures. If there is a fault in the server, everything will automatically transfer to another server. As a result, your organization won’t have to face any downtime.
Most of the time, the organization doesn’t even get a solution when something of this sort occurs. Hence, the Cloud-based IP PBX phone system is the best multi-line phone system for small companies. It guarantees that the organization will be kept secured in case of any big disaster.
All in all, if you are a business owner who is fed up with huge bills you receive from your landline provider at the end of the month, you need to upgrade your technology to a VoIP phone. Borrowing cloud IP PBX services from a trusted service provider can change your business forever. Get the latest services in call transfer, call transfer, HD call quality, and more at no cost.