The Philippines is often referred to as the ‘call center capital of the world’ and there are good reasons for that. The country ranks No.6 among the Top 50 Digital Nations as per the Tholons Services Globalization Index. There are well over a thousand business process outsourcing or BPO providers operating out of the Philippines that generate over $26 billion of revenue and employ over 1.4 million people in the country.
This is one of the main sources of revenue for this country and understandably, the government here takes this industry very seriously and supports it in every way it can. Even though the Philippines have always faced stiff competition from India and the countries of Central America and Eastern Europe, it has always remained the most preferred destination for offshore outsourcing.
English language skills
In the Philippines, 3 out of every 4 individuals can speak, read and write English and a very large number of them can do so with near native proficiency. The country shares socio-cultural ties with the English-speaking countries especially the United States and uses English as its official language.
A literate population with a high percentage of well-educated people gives the Philippines a natural advantage when it comes to providing call center customer service to overseas businesses. For all practical purposes, English is the main language of communication in the Philippines.
Skilled workforce available at low cost
The high literacy rate and emphasis on education ensures that the Call Centers in the Philippines always has an adequate supply of well-educated workers.Such workers are easy to train and adapt to different processes quite smoothly.At the same time this talent pool is available at a substantially low cost, which is another major advantage of hiring Filipino customer service call center solutions. The cost of such services remain stable year on year because the cost of living in the Philippines is quite low despite significant socio-economic improvements.
Government support for the BPO industry
The Filipino government is very strongly focused on providing every kind of support to BPO Philippines. As a result a lot of investment has taken place in building the right infrastructure to offer a high quality work environment to the professionals working round-the-clock in these workspaces.
It is notable that a large number of ultra-modern office complexes have come up in the Metro Manila area and several other cities like Davao, Bacolod, Cebu and Santa Rosa among others. Along with that the transportation infrastructure has also been upgraded and expanded to meet the requirements of the Philippines IT solutions BPOs.
In addition to the operational advantages offered by the Philippines data entry BPOs, there is another important area where they have consistently proven their worth – work ethics. This is a critical area for most overseas clients as they share the personal details of millions of their customers with the Philippines accounting BPOs and other service providers. Any violation of a customer’s privacy or any large scale breach of customers’ critical data as has happened in various other outsourcing locations, is unknown in the Philippines. Alliance Global Solutions is a renowned and reputable BPO company in the Philippines specializing in providing end-to-end outsourcing services for different industry segments.