When inventory is accurate, clutter is reduced, and supplies are easily accessible and transportable on carts, this shows that your housekeeping staff is well prepared. However, when flights are cancelled or the weather unexpectedly changes, a well-organized and efficient housekeeping team will be ready to handle the rush of guests.
It takes more than just recruiting qualified room attendants and facility maintenance workers to run a hotel’s cleaning operations. Being in charge of hotel housekeeping entails being in command of the housekeeping staff’s daily tasks.
Supervisors or managers must also have a thorough awareness of the hospitality and tourism industries, including intercompany standards and industry-specific expectations that hotels and their housekeeping teams must meet.
Are you ready to improve the performance of your housekeeping management team? Continue reading for our five tips for better hotel housekeeping management.
Organization is the Key to Success
The goal of organization is to be able to swiftly locate, exchange, and evaluate objects. Wouldn’t it be great if your monthly hotel supplies inventory took half as long? How would you like to cut down on the number of minutes you spend in each room? What would you do with all of that free time? The possibilities are unlimited, and the key to success is organization.
Lists and checklists are only as useful as the items on them and the items marked off. It will not work for a housekeeping manager or his/her team if they are not used or checked. Lists are used to keep track of who is responsible for what.
Schedule Two Week Ahead
Are departmental schedules prepared two weeks in advance? Of course, plans alter depending on occupancy but consider generating two-week schedules rather than one-week schedules so the staff can prepare ahead. If occupancy rises or falls, schedules can always be changed. Include time data on when activities need to be done when making shift checklists. This will help team member manage their time better.
Organize team meetings on a regular basis. These can be done on a quarterly or as-needed basis. To encourage engagement from all team members, meet in a low-stress environment, such as a casual restaurant or café. Goals, methods, and any new developments should all be discussed. This is a great way to connect with your coworkers on an equal footing.
Be a Great Listener
While your primary responsibility is to manage and direct your team, but listening to their problems and feedback will tremendously increase cooperation. Your subordinates will be more inclined to follow your instructions if they feel they can come to you with any problem or issue at work without fear of being judged.
Make sure your team is organized and well-trained. Hands-on training in proper cleaning and safety procedures is provided. Maintain a well-stocked, well labelled, and managed inventory. Assign work to team members for the day, and make sure everyone understands their responsibilities. Assigning new employees, a partner or checking in on them on a regular basis to see how they’re doing may be beneficial.